If these steps don’t resolve the issue, please submit a maintenance request through your resident portal.

No Hot Water

  • Confirm you’re running hot water from more than one faucet (kitchen + bathroom).
  • Give it 10–15 minutes if hot water was recently used (laundry/dishwasher/showers).
  • If still no hot water, submit a request.

Toilet Clogged

  • Use a plunger (plunger only—no chemicals).
  • If it won’t clear after a few attempts, submit a request.
  • Reminder: Clogs caused by improper items may be resident-responsible.

Sink / Tub / Shower Slow Drain

  • Remove visible hair/debris from the drain cover/stopper (no tools required).
  • Do not use drain chemicals.
  • If still slow or backing up, submit a request.

Garbage Disposal Not Working

  • Press the wall switch off and back on.
  • Look under the sink and press the reset button on the bottom of the disposal (small button).
  • If it still won’t run, submit a request.
  • Do not put your hand inside the disposal.

Dishwasher Not Draining

  • Remove standing water with a cup/towel if needed.
  • Clean out any food debris you can see at the bottom.
  • Run the Rinse/Cancel/Drain cycle (if your model has it).
  • If it still won’t drain, submit a request.

Refrigerator Too Warm / Too Cold

  • Check the temperature setting (recommended: 37°F fridge / 0°F freezer).
  • Make sure the doors seal fully and vents aren’t blocked by food.
  • If still off after 12 hours, submit a request.

Air Conditioning / Heat Not Working

  • Confirm thermostat is set to the correct mode (Cool/Heat) and the fan is on Auto.
  • Replace thermostat batteries if applicable.
  • Replace/check the air filter if you have access to it.
  • If still not working, submit a request.

GFCI Outlet Not Working (Bathroom/Kitchen/Garage/Exterior)

  • Press RESET on the outlet with “Test/Reset” buttons.
  • If multiple outlets are out, check other GFCI outlets and reset them too.
  • If it still doesn’t work, submit a request.

Smoke Detector Chirping

  • Replace the battery.
  • If chirping continues after a new battery, submit a request.

Water Leak / Active Overflow (Emergency)

  • If a toilet is overflowing, turn the toilet shutoff valve clockwise (behind the toilet) to stop water.
  • Contain water with towels, and submit an emergency request immediately.

Mold or Mildew

  • Submit a maintenance request so we can address the cause (ventilation/moisture source).

Items to Never Flush

Wipes (even “flushable”), paper towels, feminine products, grease, floss, cotton swabs, cat litter, hair.